We would love to hear from you. Whether you are a reader, casino operator, or member of the media, get in touch below.
BlackjackAU is built on a foundation of open communication with our readers, the broader gambling industry, and the media. We genuinely value every message we receive — whether it is a question about blackjack strategy, a correction to one of our articles, a suggestion for new content, or a casino operator wanting to submit their site for review.
We read every message personally. Unlike many sites in this space, we do not use automated reply systems or outsourced customer service teams. When you contact BlackjackAU, your message goes directly to our editorial team, and a real human will respond. We aim to reply to all enquiries within 24-48 hours during business days (Monday to Friday, AEST).
Below you will find our contact form, direct email addresses for different types of enquiries, and specific guidance for casino operators and media professionals. If you are looking for help with a gambling problem, please scroll down to our Responsible Gambling Support section — we have listed professional services that are far better equipped to provide immediate assistance than our team.
Use the form below to get in touch with the BlackjackAU team. Please select the most appropriate subject category so we can route your message to the right team member and respond as efficiently as possible.
If you prefer to email us directly, or if your enquiry falls into a specific category, use the appropriate email address below. This helps us route your message to the right team member and ensures a faster response.
Email: [email protected]
For reader questions, feedback, suggestions, partnership proposals, and anything that does not fit the categories below. This is our main inbox, monitored daily by the editorial team.
Response time: 24-48 hours (business days)
Email: [email protected]
Spotted an error in one of our articles? Outdated bonus terms, incorrect house edge figures, or broken links? Let us know and we will investigate and correct it promptly. We appreciate readers who help us maintain accuracy.
Response time: 24 hours (business days)
Email: [email protected]
Casino operators wishing to submit their site for review should use this address. Please include your casino name, licensing information, and a brief overview of your blackjack offering. See the For Casino Operators section below for full submission guidelines.
Response time: 3-5 business days
Email: [email protected]
Journalists, researchers, and media professionals seeking commentary, data, or interviews about online blackjack in Australia should reach out via this address. See the For Media & Press section below for more information on what we can provide.
Response time: 24 hours (business days)
We aim to respond to all enquiries within 24-48 hours during business days (Monday to Friday, Australian Eastern Standard Time). During peak periods or public holidays, responses may take slightly longer. If your matter is urgent and relates to a responsible gambling concern, please do not wait for our reply — contact Gambling Help Online on 1800 858 858 or Lifeline on 13 11 14 immediately. These services are available 24/7 and are staffed by trained professionals who can provide immediate assistance.
We welcome review submissions from casino operators who believe their platform would be a good fit for our Australian blackjack audience. BlackjackAU reviews dozens of online casinos, and we are always open to evaluating new operators that may offer value to our readers.
Before submitting your casino for review, please understand the following principles that govern our review process:
To submit your casino for consideration, email [email protected] with the following information:
Once we receive your submission, our Head of Casino Reviews, Sarah Chen, will assess whether your casino meets our baseline criteria for review. If it does, we will conduct a full evaluation using our standard methodology. The entire process typically takes 2-4 weeks from initial submission to published review. We will notify you when the review is live, and we welcome your feedback on any factual points — though editorial decisions remain entirely ours.
BlackjackAU's editorial team is available for commentary, interviews, and expert analysis on topics related to online blackjack, casino gambling, and the Australian gambling landscape. We regularly contribute insights to media coverage of the industry and welcome enquiries from journalists, researchers, and documentary producers.
Our team can provide expert commentary on the following topics:
For press enquiries, please contact us at [email protected]. Please include your name, the publication or outlet you represent, your deadline, and a brief description of the story or project you are working on. We make every effort to respond to media enquiries within 24 hours and can accommodate tight deadlines when possible.
We are also happy to provide background briefings on an off-the-record or not-for-attribution basis where appropriate. Our priority is ensuring accurate, responsible coverage of the online gambling industry in Australia.
If you are experiencing difficulties with gambling, or if you are concerned about someone else's gambling behaviour, please contact the professional support services listed below. While we care deeply about responsible gambling and take every concern seriously, we are not qualified counsellors and cannot provide the immediate, specialised help that these organisations can.
The following services are free, confidential, and available 24 hours a day, 7 days a week. They are staffed by trained professionals who specialise in gambling-related harm and can provide immediate support, counselling, and referrals:
Phone: 1800 858 858 (free, 24/7)
Online chat: www.gamblinghelponline.org.au
Australia's national gambling helpline, offering telephone and online counselling, self-help tools, and referrals to local face-to-face services. This should be your first port of call if gambling is affecting your life.
Phone: 13 11 14 (free, 24/7)
Online: www.lifeline.org.au
Australia's leading crisis support service. While not gambling-specific, Lifeline provides 24/7 emotional support and crisis intervention for anyone in distress, including those affected by gambling harm.
Website: www.betstop.gov.au
Australia's national self-exclusion register, operated by the Australian Government. BetStop allows you to exclude yourself from all licensed Australian wagering services in a single step. Registration is free and confidential.
Phone: 1300 22 4636 (24/7)
Online: www.beyondblue.org.au
Provides support for anxiety, depression, and related issues that can accompany gambling harm. Offers phone, chat, and email counselling services.
If you contact BlackjackAU with a responsible gambling concern, we will always direct you to these professional services. We take every message of this nature seriously, and our Responsible Gambling Editor, Michelle Torres, personally reviews and responds to any correspondence flagged under this category. For more information about responsible gambling practices and self-help tools, please visit our dedicated Responsible Gambling page.
Below are answers to the most common questions we receive about contacting BlackjackAU.
We aim to respond to all enquiries within 24-48 hours during business days (Monday to Friday, AEST). Casino review submissions may take 3-5 business days for an initial response, as our review team needs to assess whether the casino meets our baseline criteria before proceeding. During holiday periods, response times may be slightly longer. If you have not received a reply after 3 business days for a general enquiry, please feel free to follow up — occasionally messages do get lost.
We genuinely appreciate readers who help us maintain the accuracy of our content. To report an error, you can either use the contact form above and select "Content Correction" as the subject, or email us directly at [email protected]. Please include the URL of the page containing the error, a description of what you believe is incorrect, and if possible, a reference or source for the correct information. We investigate all reported errors promptly and will correct verified inaccuracies as quickly as possible.
We do not currently accept guest posts, sponsored articles, or externally submitted content. All content published on BlackjackAU is written by our in-house editorial team to maintain consistency, quality, and editorial independence. This is a deliberate policy to ensure every piece of content meets our editorial standards and is free from external influence. If you have expertise in a relevant area and would like to be considered for a contributor role, you are welcome to email [email protected] with your background and writing samples.
No. BlackjackAU does not accept payment for reviews, rankings, or any form of editorial coverage. Our casino review process is based entirely on our seven-criteria evaluation methodology, and no amount of payment can influence a casino's rating or position on our site. Casino operators are welcome to submit their site for review free of charge by emailing [email protected] with the information outlined in our For Casino Operators section above. We evaluate every submission on its merits using the same methodology applied to all casinos.
While we take responsible gambling extremely seriously, we are not a gambling support service and cannot provide counselling or crisis intervention. If you are struggling with gambling, please contact one of the following professional services immediately — they are free, confidential, and available 24/7:
These organisations are staffed by trained professionals who can provide the immediate, specialised support you need. Please do not hesitate to reach out to them. You can also visit our Responsible Gambling page for additional resources and self-assessment tools.
BlackjackAU is an independent informational resource. We do not operate any gambling services. Content is provided for informational and entertainment purposes only. Gambling involves risk — never wager more than you can afford to lose. You must be 18 years or older to gamble in Australia. Some links on this site are affiliate links. If you or someone you know has a gambling problem, contact Gambling Help Online on 1800 858 858 or Lifeline on 13 11 14.
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